Request account deletion

FCP.nz is operated by ReadyPart Limited. To request closure of your account and deletion of associated personal information, email appsupport@certified.nz with the subject FCP.nz account deletion request.

What to include

Use your account email where possible and tell us your business name and whether you want to close your individual account or the entire business workspace. Do not send your password, workspace PIN or unnecessary health information. If you cannot access your account email, contact us and we will arrange another way to verify your identity.

What happens next

We verify your identity and authority, explain the effect on team access and records, and confirm the scope before closing a business workspace. Download any daily PDFs you need first, or ask us for help. We aim to complete verified deletion requests within 30 days and will explain any delay or necessary retention.

Deleting your individual account does not automatically remove food safety records belonging to your business, historical attribution, or information about other people. We review what can be removed or de-identified and explain what must remain and why. Logs, support records and recovery backups are handled separately and are not all erased immediately.

You can request access or correction without deleting your account. Read our Privacy policy for more about retention and your rights.